2020 has been unforgiving. We are collectively experiencing a global pandemic, economic turbulence and social unrest, all calling into question what we value as humans and what we consider to be our most pressing priorities. These crises have fractured an essential bond between humans: trust. And, the trust gap is even greater between humans and organizations. There is a silver lining, however - with careful attention to emerging customer and workforce preferences with a focus on human values, organizations have an opportunity to become more human themselves and ultimately thrive in the face of these crises.
Deloitte Digital’s Human Experience in Times of Uncertainty research explored the many changing faces of the human experience through compounded crises. By investigating significant behavioral and emotional shifts through several research methods over four months with over 28,000 participants, we have identified the emergence of a new order of priorities for organizations to act on: trust, safety, and connection.
During this session, Amelia Dunlop and Ashley Reichheld will discuss the research, its key finding and how Deloitte Digital has translated these three priorities into guiding implications for organizations as they respond, recover, and ultimately thrive in the coming months—and prepare for the lingering uncertainty of the future.